2021 Annual Review     |

Investing in the health of our communities and the planet

Healthy People

We are committed to delivering health care products and services that create a more affordable, accessible, and convenient health care experience for all.

Healthy Business

We are a business that is inclusive and committed to creating value for our colleagues, shareholders, business partners, and supply chain.

Healthy Community

We are committed to improving the health and wellbeing of our communities and advancing health equity to ensure everyone has a fair and just opportunity to be as healthy as possible.

Healthy Planet

We are committed to achieving net zero emissions, reducing waste, providing customers with sustainable product offerings, and embedding sustainable practices across our supply chain.

At CVS Health, we are advancing the health care experience with a clear understanding of our environmental, social, and governance (ESG) impacts on our business, communities, and the planet. ESG is embedded in our culture and is reflected in our everyday actions to increase access to health care, support diversity and inclusion, give back to local communities, or reduce our environmental impact.

We continued to invest in health equity throughout 2021 and are proud of our work detailed in our ESG report. Our diversity management strategy is focused on increasing workforce representation, promoting inclusion and belonging, ensuring equitable access to growth and development, and being consumer-obsessed in serving an ever-changing and diverse base of customers, patients, and members.


Committed to diversity and health equity


of CVS Pharmacists self-identify as racially or ethnically diverse compared to 34% national average


registered apprentices, 80% of whom are women

159 million

meals for people who are food insecure, with ~40% of meals for people of color suffering from food insecurity
Our ESG strategy leverages a scientific approach to stakeholder engagement. We conduct materiality assessments with key constituencies to inform performance goals and our ability to lead, follow, and monitor trends. As part of our ten-year Sustainability roadmap, Healthy 2030, we have set long-term goals to guide our focus on key topics and have aligned to eight of the U.N. Sustainable Development Goals. Our goals for this decade include a commitment to invest in wellness and economic development and advancement opportunities, as well as initiatives to address racial inequity. We also continue to execute our commitment to reduce our environmental impact by at least 50 percent by 2030, anchored by our science-based, net zero 2050 target to reduce emissions in the near and long term. Learn more at CVSHealth.com/reporting and our upcoming 2021 Environmental, Social, and Governance Report.
Our commitment to sustainability

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As America’s leading health solutions company, we’re helping improve the health of people in the communities we serve while working toward net-zero emissions.

CEO Message

Financial Highlights

Foundational Business

Care Delivery Model

Personalized Health Care