2021 Annual Review     |

Making health more seamless, convenient, and personalized

Enhancing omnichannel health delivery

New features, such as after-visit summaries, medications and third-party lab results

Deep personalization and expanded health and wellness eCommerce

Easy self-service tools to start, refill and check status of prescriptions

Optimizing CVS stores into three formats


Primary care centers

Providing the highest level of clinical service


Products and services to support everyday health and wellness needs

CVS Pharmacy

85% of Americans live within 10 miles of a CVS Pharmacy

The premier community health and wellness destination

Our community presence is a key enabler for our strategy. The path to improving health outcomes is through engagement. Each week, we see over 21 million trips to our CVS Health stores and nearly 11 million interactions with our pharmacists. This reach allows us to engage with consumers about their health in unique ways.

As we deepen our commitment to the consumer health experience, we are reconfiguring our CVS stores into three formats: primary care centers that provide the highest level of clinical service, an enhanced version of our CVS HealthHUB with products and services to support everyday health and wellness needs, and our traditional CVS Pharmacy locations. Both HealthHUB and CVS Pharmacy locations serve as care extenders.

The engine for everyday health engagement

At the heart of our everyday engagements are our new digital services and leading platforms. For example, CarePass®, our health and wellness subscription, grew membership more than 40 percent in 2021. We made it easier to enroll, integrated millions of Aetna members, and offered popular services like self-service digital check-in for non-test appointments. This drives extensive digital engagement, along with more frequent trips and bigger “baskets.” To accelerate our omnichannel health strategy, we are sharpening our focus where it matters most: leading in omnichannel pharmacy, deploying digital-first solutions and self-service tools, expanding into health services, and becoming the leader in health and wellness products. This mix of digital and in-person capabilities sets us apart and presents a tremendous opportunity to offer Aetna and Caremark members digital self-service tools with increased convenience, improved health, and lower costs.

Driving engagement across


of CVS Specialty members have opted into our digital programs

>40% growth

to ~5.6 million members in CarePass, our paid health and wellness subscription platform

With 1.5 billion digital visitors year-to-date, we’re meeting people where they want, when it matters most, with health services that save lives.

Going digital for better health

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CEO Message

Financial Highlights

Foundational Business

Care Delivery Model

Personalized Health Care